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Shipping information / BF / UK


SHIPPING INFORMATION

All orders for in-stock items placed before 2 pm (UK time) on a working day (weekdays excluding public holidays) are dispatched the same day

We will send a confirmation email as soon as your order is dispatched  (please check your spam folder if you do not receive the email). You can log in to the BananaFingers website at any time to check the status of your order.


CLICK&COLLECT IN UK - FREE




Please wait for the email confirmation that your order is ready before dropping by.

We are now offering Click & Collect from our warehouse in Bristol 10 am-5 pm 7 days a week. This is free of charge and will be available for collection within an hour after your order is placed. All of our stock is kept in our Bristol warehouse. The address is Banana Fingers Unit 8, Whitehall Trading Estate, Gerrish Avenue, Bristol, BS5 9DF, United Kingdom.


UK SHIPPING


Wherever possible we use Royal Mail Tracked as a delivery method. We will email a tracking number as soon as your order is dispatched. This will allow you to track your order at multiple stages of the delivery process. Once your order is in the hands of Royal Mail you will receive email and SMS (if a mobile phone number is provided) updates about the delivery status of your order.



The Royal Mail Tracked 48h delivery service (2-5 days) is available for £4 for orders under £60. If the total amount of your order exceeds £60, you can use this shipping service FREE of charge. Please note: this is for light orders only. If your order contains a heavy item like a boulder pad, then a heavy surcharge will be added and you will only be able to use DPD or DHL shipping.



The Royal Mail Tracked 24h delivery service (1-2 days) is available for £5.50 for orders under £60, or £4.60 for orders over £60. If your order weighs over 15 kg a 24Hr courier service will be used. We will ensure that your order is dispatched the same day so long as it is received on a working day (mon-fri excluding public holidays) before 2pm. Please note that this service is not guaranteed next day delivery.



We offer DPD Express Tracked (1-2 days) for smaller costs of £8.00, regardless of your order amount. However, please note that if you place a LARGE crash pad in your cart, the order will be considered “extra heavy” and the DPD Express service will cost £15.




DPD delivery can take 1 extra day to deliver your order to this area postcode: Aberdeen B31 - AB35/AB41 - AB54, Northern Highlands AB36 - AB38/AB55 - AB56/KW0 - KW14/HS1 - HS9/IV1 - IV63, Argyll FK17 - FK21/KA28/PA20 - PA78/PH30 - PH31/PH34 - PH44/PH49 - PH50, Arran KA27, Orkney Shetland KW15 - KW17, Dundee PH15 - PH18, Orkney Shetland ZE1 - ZE3



We offer DHL Express Shipping (1-2 days) for £9, regardless of your order amount. However, please note that if you place a LARGE crash pad in your cart, the order will be considered “extra heavy” and the DHL Express service will cost £30.



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